Skip links


last update: Feb. 10th, 2020


This page describes how the site is managed with reference to the processing of all Users’ personal data. This information is also provided pursuant to article 13 of EU Regulation 679/2016 to those who interact with the web services of the MURANO VENETIAN GLASS CENTER S.r.l. (hereinafter also “MURANO VENETIAN GLASS CENTER”), accessible electronically from the address: (hereinafter “Website”), corresponding to the initial page of the official website of the Company. The information is provided only for the aforementioned website of the Company and not for other websites that may be consulted by the User through IT links (links).

The User is requested to carefully read this Privacy Policy which applies to every access to the Site. This Privacy Policy is governed by European Regulation no. 2016/679 GDPR which is in force since 25 May 2018. The Regulation guarantees that the processing of personal data takes place in compliance with the fundamental rights and freedoms, as well as the dignity of the interested party, with particular reference to confidentiality, personal identity and the right to protection of personal data.


The Data Controller, Data Protection Officer and Data Processor is the company MURANO VENETIAN GLASS CENTER S.r.l. in the person of its legal representative, with registered office in Viale Montenero n. 70, 20135 Milan – Italy. Tax Code, VAT number and registration number in the Milan Register of Companies 05933350968, R.E.A. n. MI – 1859748.

The Data Protection Officer of MURANO VENETIAN GLASS CENTER can be contacted at the following email address:

The information related to the data controllers are available at the registered office of the Data Controller and can be requested by the User in the manner and at the addresses indicated above.


Navigation data
During their normal operation, the IT systems and software procedures used to operate this website acquire some personal data whose transmission is implicit in the use of Internet communication protocols. This information are not collected to be associated with identified interested parties, however due to its very nature they could, through processing and association with data held by third parties, allow users to be identified.

This category of data includes the IP addresses or domain names of the computers used by the Users who connect to the site, the addresses in URI (Uniform Resource Identifier) ​​notation of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the User’s IT environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site, except for this eventuality, the data on web contacts do not persist for more than seven days.

Data voluntarily provided by the User
The personal and contact data, including the e-mail address, and any other personal data provided to the Data Controller are processed

i. when filling in any data collection forms on the Site;
ii. on the occasion of the request for supply / activation of a MURANO VENETIAN GLASS CENTER service, such as the Newsletter Service;
iii. on the occasion of sending its communications to MURANO VENETIAN GLASS CENTER through the appropriate section of the Website;
iv. as well as the information acquired on your consumption habits and your consumption preferences expressed while browsing the site, also through cookies, are processed.

Your personal data will be processed by MURANO VENETIAN GLASS CENTER in accordance with the Regulation and national legislation, including any provisions issued by the Control Authority (Guarantor for the protection of personal data), where applicable.

For information on cookies on the MURANO VENETIAN GLASS CENTER website, please refer to the Cookie Policy.

Minimum age
Protecting the safety and privacy of minors is very important to us. When filling in any data collection forms on the MURANO VENETIAN GLASS CENTER website or on the occasion of the request for supply / registration to the Newsletter service, the User confirms that he has completed 16 years of age or in any case that he is not of age less than that indicated by the legislation of the country of residence which provides for other age limits

The personal data requested through the MURANO VENETIAN GLASS CENTER website are collected and processed for the following purposes:

a. initiate and fulfill the services requested, including completing the form for requesting product information, requesting the booking of visits, as well as managing the relationship you want to establish with MURANO VENETIAN GLASS CENTER or the relationship between you and MURANO VENETIAN GLASS CENTER;
b. for the fulfillment of legal obligations such as, for example, to process requests from the Judicial Authority;
c. in case of consent, for sending promotional messages following the activation of the newsletter service, and for commercial proposals (by post, e-mail, telephone via operator, fax, sms, mms, social media, social chat) products and MURANO VENETIAN GLASS CENTER services, for sending advertising material on the products and services of MURANO VENETIAN GLASS CENTER, as well as catalogs and brochures or invitations to events, and in general commercial services on MURANO VENETIAN GLASS CENTER and its causes initiatives , as well as for carrying out market research and detecting the degree of customer satisfaction;
d. in case of consent, MURANO VENETIAN GLASS CENTER on the basis of the collected data, will proceed to analysis and profiling, through the insertion of your data in our CRM system, in order to perform an analysis on your habits for sending (by mail , e-mail, telephone via operator, fax, sms, mms, social media, social chat) of promotional communications expressly dedicated to you to the aforementioned habits and preferences.

The profiling activity consists in the creation of your profile using the preferences data shown on the occasion of information requests on products or requests for MURANO VENETIAN GLASS CENTER Services in order to send personalized communications.

The profiling activity does not produce legal effects on you nor will it affect your person, except for the formulation and reporting of personalized promotional offers.

MURANO VENETIAN GLASS CENTER informs you that it can at any time oppose the marketing purpose, including profiling, by sending an e-mail to and, unsubscribe from the newsletter service by clicking on the unsubscribe link that you will find at the bottom of the e – promotional emails that you will receive if you register for the aforementioned service.

The provision of personal data is optional and their use is conditional on the release by you of an explicit consent. Any refusal to consent has no other effect than that of not being able to duly inform you about the initiative of MURANO VENETIAN GLASS CENTER that interests you and not being able to proceed with the analysis of your purchasing habits and recommendations.

Personal data will be processed by MURANO VENETIAN GLASS CENTER and its representatives with IT systems (and manuals) according to the principles of correctness, loyalty and transparency provided by the applicable legislation on the protection of personal data and protecting the privacy of the interested party and his rights through the adoption of suitable technical and organizational measures to guarantee an adequate level of security to the risk. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

With reference to paragraph 3. (Purpose of the processing), personal data will be processed for the entire duration of the relationship and necessary to achieve the aforementioned purposes. In consideration of the fact that the personal data that MURANO VENETIAN GLASS CENTER intends to keep, pertain to ‘high-end’ products, the personal data you have given will be kept for a maximum period of 7 years, considering this time frame congruous and proportionate both to the purposes which are intended both for the type of personal data being processed. At the end of this term, the data will be deleted or anonymized and in any case you can always give new consent to the processing of your data by MURANO VENETIAN GLASS CENTER for the same purposes.

The legal basis of the processing consists of your consent and the legal provisions.

The processing of your personal data is carried out by internal staff of the MURANO VENETIAN GLASS CENTER. The data collected for the execution of the aforementioned purposes will also be processed by third parties appointed for this purpose, external data processors, or, depending on the case, communicated to them as independent owners, and precisely:

i. the companies belonging to our corporate group for the purposes specified above;
ii. people, companies, associations or professional firms that provide assistance and advice to MURANO VENETIAN GLASS CENTER
iii. companies, entities, associations that perform services connected and instrumental to the execution of the purposes such as customer care service, market analysis and research service, maintenance of IT systems;
iv. public administrations for the performance of institutional functions within the limits established by law and regulations.

The complete and updated list of subjects that process personal data as managers and independent data controllers is available on request from MURANO VENETIAN GLASS CENTER S.r.l. with registered office in Viale Montenero n. 70, 20135 Milan – Italy. In addition, personal data may be made accessible, communicated and transferred to public bodies, judicial authorities, law enforcement agencies in order to respond to requests for verification or where expressly required by law. The personal data concerning you will, in no case, be disclosed outside the European Union.

The MURANO VENETIAN GLASS CENTER website can use social plug-ins. Social plug-ins are special tools that allow you to incorporate the features of the Social Network directly into the website (e.g. the “like” function of Facebook). All social plug-ins on the MURANO VENETIAN GLASS CENTER website are marked with the respective logo owned by the social network platforms.

When you visit a page on our site and interact with the plug-in (eg by clicking the “Like” button) or decide to leave a comment, the corresponding information is transmitted by the browser directly to the social network platforms ( Facebook, Instagram, etc.) and stored by them. For information on the purposes, type and methods of collection, processing, use and storage of personal data by social network platforms, as well as for the ways on how to exercise their rights, please consult the privacy policy of the social network .

The subjects to whom the personal data refer may exercise, in relation to the processing of the data described therein, the rights provided for by the European Regulation (art. 15-21), including:

• receive confirmation of the existence of your personal data and access their content (access rights);
• update, modify and / or correct your personal data (right of rectification);
• request the cancellation or limitation of the processing of data processed in violation of the law including those whose retention is unnecessary for the purposes for which the data were collected or otherwise processed (right to be forgotten and right to limitation) ;
• oppose the treatment (right of opposition);
• withdraw consent, where given, without prejudice to the lawfulness of the treatment based on the consent given before the revocation;
• propose a complaint to the Supervisory Authority in the event of violation of the regulation on the protection of personal data;
• receive a copy of the personal data provided to MURANO VENETIAN GLASS CENTER in a structured format, commonly used and readable by an automatic device, and request that these data be transmitted to another data controller (right to data portability).

Requests should be sent to MURANO VENETIAN GLASS CENTER by sending an e-mail message to the address or by post to the following address: MURANO VENETIAN GLASS CENTER S.r.l. Viale Montenero n. 70, 20135 Milan – Italy.

The possible entry into force of new sector regulations, as well as the constant examination and updating of services to the User, could entail the need to vary the methods of processing the personal data of Users. It is possible that our Policy may change over time and therefore we invite the visitor to periodically consult this page. For this purpose, the Policy document highlights the update date.

Any changes to this Privacy Policy will be notified to registered Users via e-mail and by posting a notice on the site.